Shipping and delivery policy
We are an UK based seller, offering quick dispatch with no Brexit related issues, additional fees, import charges or border delays.
Current shipping prices are as follows:
Service | Order value | Cost |
---|---|---|
FREE Royal Mail Tracked 24 Express (1-2 working days) | £100.00 and up | Free |
FREE Royal Mail Tracked 48 (2-3 working days) | £75.00–£99.99 | Free |
Royal Mail Tracked 48 (2-3 working days) | £16.01–£49.99 |
£3.99
|
Royal Mail Tracked 48 (2-3 working days) | £50.00–£75.00 |
£3.99
|
Royal Mail Tracked 48 (2-3 working days) Single Item | £0.00–£16.00 |
£4.99
|
Royal Mail Tracked 24 Express (1-2 working days) | £0.00–£49.99 | £5.99 |
Royal Mail Tracked 24 Express (1-2 working days) | £50.00–£99.99 | £2.99 |
We exclusively use Royal Mail for deliveries.
We aim to provide same day dispatch for most orders placed until 1pm on working days, however this is not a guarantee.
On the odd occasion where an ordered item is unavailable, but we expect a delivery within a day or two, we hold the right to postpone the delivery until the goods have been received. When the delay would be longer than that, we will contact you to check if you're happy to wait, or would prefer a refund.
You will receive an email confirmation once the parcel has been picked up by Royal Mail from our premises.
The services we use are:
- Royal Mail Tracked 48 (2-3 working days)
- Royal Mail Tracked 24 (1-2 working days)
Please be aware, that vast majority of the parcels are delivered within the projected timescales (2-3 working days Tracked 48, 1-2 working days for Tracked24).
However - during recent times, Royal Mail also suffers disruption:
- Deliveries to London can take extended time
- About 1-2% of all parcels can take up to two-three weeks to arrive.
We are able and willing to refund or re-send these orders, but we will require that two calendar weeks have passed since the original dispatch date, and that the online tracking shows no delivery having been made.